Refund policy

Lamplighter Cafe Services – Return Policy

At Lamplighter Cafe Services, we are primarily a commercial espresso and coffee equipment dealer dedicated to providing our customers with the highest level of personal service. Each piece of equipment we source is selected through a detailed, consultative process to ensure it meets the specific needs, operational goals, and budget of every customer.

Because each equipment purchase is made with close personal attention and customized selection, we do not offer returns on equipment purchases. This policy allows us to continue delivering tailored solutions and industry-leading service without compromise.

Satisfaction Guarantee

Your satisfaction is our priority. We stand behind every product we source and every recommendation we make. If you have any concerns with your equipment, installation, operation, or performance, we will work directly with you and the manufacturer to ensure the issue is resolved promptly and completely.

Defects, Warranty, and Support

All new equipment is covered by the manufacturer’s warranty. Lamplighter Cafe Services is the authorized warranty service provider for the equipment sold.  Only equipment sold by Lamplighter Cafe Services and installed by our trained technicians will qualify for warranty service. In the event of defects, performance issues, or shipping damage, Lamplighter Cafe Services will assist in coordinating warranty claims, service calls, replacement parts, or repair solutions as needed.